Frequently Asked Questions
IS THE SITE TRUSTWORTHY?
Yes, our site is entirely secure. We employ SSL security, mandatory by law for all online stores. This technology encrypts all transactions on the site, ensuring the confidentiality of all information. Additionally, we collaborate with Stripe and Paypal, the world's largest online payment networks. We do not have access to your payment information, such as credit card numbers, making your purchase 100% secure. If you have any doubts, please contact us at: contact@untress.com.
WHY DOES IT TAKE 10 TO 15 DAYS FOR PRODUCTS TO ARRIVE?
We offer products at significantly lower prices than the market, and to achieve this, we partner with international suppliers (USA, Europe, and Asia). When a new order is placed in our store, we send the request to our suppliers, and they ship directly to your residence.
DO ALL PURCHASES COME WITH A TRACKING CODE?
Yes, all purchases made in our store come with a tracking code. We only work with reliable suppliers who provide this code for your safety and convenience.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code directly to your email within 3 business days. This timeframe is due to the logistics of our suppliers. If, after this period, you haven't received the code, send an email to: contact@untress.com with your order number, and we will provide you with an update within 24 hours.
MY TRACKING CODE ISN'T SHOWING INFORMATION
It is normal for there to be no updates in the tracking code between the country of origin and the destination country, as there is no movement of the package. It will notify you once it arrives in your country. Afterward, it will inform you of every movement, as we are accustomed to with domestic shipments. Rest assured, your order is on its way.
IS THERE ANY ADDITIONAL FEE I STILL NEED TO PAY FOR THE PRODUCT?
No, only the full value of the product. In the event of any taxation, we assume responsibility and cover any fees. Just send an email to: contact@untress.com, informing us of the situation, and we will respond within 24 hours.
Yes, our site is entirely secure. We employ SSL security, mandatory by law for all online stores. This technology encrypts all transactions on the site, ensuring the confidentiality of all information. Additionally, we collaborate with Stripe and Paypal, the world's largest online payment networks. We do not have access to your payment information, such as credit card numbers, making your purchase 100% secure. If you have any doubts, please contact us at: contact@untress.com.
WHY DOES IT TAKE 10 TO 15 DAYS FOR PRODUCTS TO ARRIVE?
We offer products at significantly lower prices than the market, and to achieve this, we partner with international suppliers (USA, Europe, and Asia). When a new order is placed in our store, we send the request to our suppliers, and they ship directly to your residence.
DO ALL PURCHASES COME WITH A TRACKING CODE?
Yes, all purchases made in our store come with a tracking code. We only work with reliable suppliers who provide this code for your safety and convenience.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code directly to your email within 3 business days. This timeframe is due to the logistics of our suppliers. If, after this period, you haven't received the code, send an email to: contact@untress.com with your order number, and we will provide you with an update within 24 hours.
MY TRACKING CODE ISN'T SHOWING INFORMATION
It is normal for there to be no updates in the tracking code between the country of origin and the destination country, as there is no movement of the package. It will notify you once it arrives in your country. Afterward, it will inform you of every movement, as we are accustomed to with domestic shipments. Rest assured, your order is on its way.
IS THERE ANY ADDITIONAL FEE I STILL NEED TO PAY FOR THE PRODUCT?
No, only the full value of the product. In the event of any taxation, we assume responsibility and cover any fees. Just send an email to: contact@untress.com, informing us of the situation, and we will respond within 24 hours.