Exchange and Return Policy

Our commitment is to your complete satisfaction! If, upon receiving the product purchased from our store, you identify any manufacturing defects or are dissatisfied, we guarantee your right to exchange or return.

 

The first step is to contact our Customer Service through email: contact@untress.com. Our team will provide the necessary instructions on how to proceed with the exchange or return of the product.

 

After receiving the package, we will conduct an analysis to confirm that all return conditions are being met. Upon confirmation, our customer service team will contact you, offering the following options:

 

- Exchange for another product of equal value available in our stock.

- Refund of the amount spent on the products.

 

The cost of shipping the product for exchange is on us, demonstrating our commitment to providing a worry-free shopping experience for our customers.

 

At Untress, we are dedicated to ensuring your complete satisfaction in every transaction. We believe that this commitment is essential to building a trusting relationship with our customers.